Noralee,
Can you post a picture of the water line ends unhooked? We need to see what the end of the water line looks like. There are few posible ways they joined the gray tubing to the T. A ferruel setup( hope not), a grommet setup (most likley) or a flared end of the tubing(odds are high, not on plastic like this)
We need to be able to point and talk to pictures on this one. Camping World should of been able to figure this out since they deal with campers, but....their are times some staff are not as experianced as others.
Once we can see what the end of the gray tubing that fits into the T is, we can help more. And then we can take your pics, draw on them and repost.
We know this can be confusing and the folks you are taking it to may even be more confusing if they have not dealt with a camper. The running threads per inch of straight and pipe thread can be/are the same. Just the pipe thread (NPT) has a taper to it that can sometimes be hard to see unless you know to look for it. They may not know and assumed it was a tapered since the thread pitch lined up.
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Current Sunlines: 2004 T310SR, 2004 T1950, 2004 T2475, 2007 T2499, 2004 T317SR
Prior Sunlines: 2004 T2499 - Fern Blue
2005 Ford F350 Lariat, 6.8L V10 W/ 4.10 rear axle, CC, Short Bed, SRW. Reese HP trunnion bar hitch W/ HP DC
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