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Old 06-09-2013, 01:59 PM   #1
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Business Kudos

I am replacing clearance lights on our Sunny. Started with some I found at Walmart. Unfortunately, I need more than they keep in stock. I got 4 replaced to see how they worked out, then couldn't find any more that looked the same. I went online and found the same style at etrailer.com and promptly ordered enough to do the rest of the job.

The etrailer.com people emailed me to let me know they were shipping, etc., and I told them I appreciated the quick service. (They are in Missouri, and I'm in the Texas panhandle - not far to go.) Thinking/typing out loud, I commented that I might even have them here and installed for our next camping trip. Back came an email telling me that they say 7-10 business days (a typical shipping time frame) and let me know that I could expedite for a few dollars more. I explained that I was only thinking out loud, and it wasn't any concern. (All of my lights work fine.) Here comes another email, telling me that they are putting expedited shipping on it at no extra charge! Again, I thanked them profusely, but reassured them they didn't have to and it wasn't any concern.

These are the kind of businesses I like to deal with. I will do business with etrailer.com again when I need something they have.
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Old 06-09-2013, 06:59 PM   #2
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I have purchased many items from them and they are nothing but the best people to deal with.
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Old 06-09-2013, 08:17 PM   #3
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I started using them a long time ago, at first for hitch parts which is how they started. Now they have mega lots more.

They have a good web site, their order system works and they are on the spot for shipping.

All my orders have been positive. Don't know how they can ship free on such big heavy hitch parts. 300# of steel came in several boxes when I bought the new receiver and hitch for the T310.

A good vendor that remembers who the customer is at a fair price just plane, sells. The days of internet shopping is here to stay for the time being.
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Old 06-09-2013, 08:26 PM   #4
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It doesn't take much to lock me in as a customer. A simple little gesture like they showed me is all it takes. It shows that they care about their customers. That's worth a fortune to me.
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Old 06-09-2013, 08:39 PM   #5
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Quote:
Originally Posted by dtstanton View Post
It doesn't take much to lock me in as a customer. A simple little gesture like they showed me is all it takes. It shows that they care about their customers. That's worth a fortune to me.
Sunline was like this. Larue who headed up customer service was outstanding and if she did not know, she would direct the question to who ever it took in the company to get resolution. And who ever picked up the phone or replied to the email had the same positive attitude.

I spec out equipment for work that costs multi 7 figure numbers and even they do not give as good of a customer service as Sunline did.

Still so sad what happened in the end.
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Current Sunlines: 2004 T310SR, 2004 T1950, 2004 T2475, 2007 T2499, 2004 T317SR
Prior Sunlines: 2004 T2499 - Fern Blue
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Old 06-09-2013, 09:42 PM   #6
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[QUOTE=JohnB;114406]
All my orders have been positive. Don't know how they can ship free on such big heavy hitch parts. 300# of steel came in several boxes when I bought the new receiver and hitch for the T130. QUOTE]

This was our experience, too. We ordered all the components of our Reese Dual-cam from e-trailer, and likewise were amazed that they shipped 90+-pounds of equipment to us for free. A great company to deal with. We'll use them again, should the need ever arise.
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