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Old 12-30-2014, 02:50 PM   #1
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Someone got me/My truck good!

My tow vehicle has been going through DEF pump assemblies and Ford couldn't figure out why. The pump had been replaced twice and while we were towing the Excel home from the dealer, it threw the DTC for the pump again. I managed to limp it home and got it to the dealer yesterday. This time, Ford told them to drop the whole DEF assembly and inspect it. This involved removing the tank, heater assembly and pump. What they found, was disgusting. It looks as though someone had dumped a quart of motor oil in the DEF tank. It was all milky and soupy. Since it was contamination and not a defective pump, Ford won't cover it under warranty. A call to my insurance company and I found out that it is covered. They are sending an adjuster and will hopefully have it done by next week. We were planning on taking the Excel out camping this weekend... Not happening now!

Here's a picture of what they found in the tank:

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Old 12-30-2014, 03:32 PM   #2
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Yuk....

Any ideas on how it ended up in there?
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Old 12-30-2014, 04:08 PM   #3
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Yuk....

Any ideas on how it ended up in there?
Since I'm the only one that puts Fuel/DEF in and I only remove one cap at a time.. It has to be vandalism..
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Old 12-30-2014, 04:47 PM   #4
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Water with a little fuel on top.
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Old 12-30-2014, 05:59 PM   #5
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What is your deductible on something like that???
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Old 12-30-2014, 06:09 PM   #6
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Quote:
Originally Posted by Poppy & Nana View Post
What is your deductible on something like that???
It's covered under the comprehensive portion of the policy. $100 deductible..
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Old 12-30-2014, 06:55 PM   #7
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Quote:
Originally Posted by EMD_Driver View Post
Since I'm the only one that puts Fuel/DEF in and I only remove one cap at a time.. It has to be vandalism..
I have very little tolerance for an "act" like that if that was what happened. Do they make a locking cap for the future?

Camping this weekend, is the dually still set for hauling? (hitch on etc) It may be an option to sneak away.

John
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Old 12-30-2014, 07:00 PM   #8
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Quote:
Originally Posted by JohnB View Post
I have very little tolerance for an "act" like that is that was what happened. Do they make a locking cap for the future?

Camping this weekend, is the dually still set for hauling? (hitch on etc) It may be an option to sneak away.

John
New locking caps should be available in January...

The dually is in need of a few repairs, before it can be put back on the road.. My knee won't let me get under it, to do those repairs..
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Old 12-31-2014, 06:18 AM   #9
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This site needs a like button - glad your deductible is only $100.00!!!!
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Old 12-31-2014, 08:10 AM   #10
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Quote:
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This site needs a like button - glad your deductible is only $100.00!!!!

This site has a reputation button.. That's as close as we get...

BTW: It's the scale icon, in the lower-left corner of each post...
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Old 12-31-2014, 02:18 PM   #11
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OK but it does not show up anywhere on the post!!!
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Old 12-31-2014, 02:29 PM   #12
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OK but it does not show up anywhere on the post!!!

Look here...

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Old 12-31-2014, 08:27 PM   #13
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Yes I saw that - but nothing shows up on the post that you pointed to it.....I think it may go to your profile.....
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Old 12-31-2014, 08:33 PM   #14
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Thumbs up

OK so here it is
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