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Old 07-11-2008, 08:04 PM   #1
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Fraying couch material - Granola

The couch material on our 2007 T2499 is fraying out of the seam down the middle (front to back) in two places. Has anyone else had this problem? I have an email inquiry into Flexsteel.



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Old 07-11-2008, 08:26 PM   #2
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Sorry, I haven't had it long enough! However, I have been keeping a dog blanket thing over it that matches the Granola pretty well. I'll admit, the fabric on the couch doesn't seem as thick as previous years.

I wonder how Pat & Cindy's is holding up. They have Granola too.

Jon
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Old 07-12-2008, 06:54 AM   #3
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our 05 couch was like that from new,luckily sunline was still in business at that time and replaced the couch,so far no problems with the replacement couch.
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Old 07-12-2008, 09:55 AM   #4
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Sorry to hear about your couch fabric ---- we have the same interior, so far so good - but now i have my fingers crossed big time!!!!

please let us know how u make out
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Old 07-13-2008, 02:39 PM   #5
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Tropic Fabric

We have the same problem with the sofa material in our 1950. let us know what you hear from Flexsteel as I never thought of contacting the company.
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Old 07-17-2008, 09:36 PM   #6
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Our seems look pretty good, but we usually keep a blanket over them because of the two dogs.

One area that did fray pretty bad was the bottom flaps that hang down from the seat. Those little flaps dropped so much material, I cant believe the flap is still there?

Make sure to let us know what Flexsteel does to warranty this?
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Old 07-19-2008, 09:14 PM   #7
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Will be talking to the customer rep from Flexsteel on mon. he called me fri but i was out. left message he would be telling me how to remove the couch cover. will keep posted as to how this turns out.

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Old 08-05-2008, 01:36 PM   #8
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Well, Flexsteel is making us a new cover for the seat of the couch. They sent me fabric samples and I picked a plain one that will coordinate very nicely. It is not under warranty (was only for 1 year) but they charged me for only the material ($109 + COD shipping) and not the labor to make the new cover. They do not take credit cards and will not take a check ahead of time to avoid COD charges but UPS will take a check when they deliver it - go figure . Should take about 3 weeks. New material seems to be much more substantial that the granola which was mostly rayon and a very poor choice by Sunline for couch material - all it does is fray and nothing on the old cover had been serged to help prevent fraying. They are sending us the hog rings to put the new cover on and the pliers to use, but I have to return the pliers. He said he would walk me through the steps if necessary. His name is John LuGrain and he was very nice to deal with (jlugrain@flexsteel.com). I will post a pix when the new cover comes.

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Old 08-07-2008, 08:07 PM   #9
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kathyh:

excellent to hear - i was looking at our couch - so far so good, but like eman, we have a blanket that is on the couch cause of our two dogs and wanting to keep it clean.

glad to hear that flexsteel has been good about it ----- just in case we eventually want to upgrade the interior or something.

thanks so much for the update --- looking forward to the pics!

alex
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Old 08-16-2008, 04:05 PM   #10
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Received the new couch cover, hog rings and pliers. We put the new cover on ourselves and it looks pretty good. The color matches very well -better than it looks in the pictures. The flaps don't hang perfectly straight but the table stays in front of the worst side. We had no problem putting the cover on and the hog ring pliers worked great. Also, this material is not slippery and should wear very well - absolutely no sign of fraying edges.

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Old 08-19-2008, 06:25 PM   #11
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Well our 07 T2499 in Tropical Magic has the same problem, I also sent an email to Flexsteel - however they want the model of the sofa, which I provided and they say they are not familiar with it.....I gave them 4404 74JK or Customer Style 1013053.07 as a secondary #.

Does anyone know what Model sofa we have in our 2499's????

Kathyh - did you need to give a model #? Do you happen to have a phone # for them, I can't seem to find one on the website.......
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Old 08-19-2008, 07:18 PM   #12
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Poppy and Nana:

Here is a thread of my email correspondence with John LuGrain (563-585-8107) at Flexsteel or email him at jlugrain@flexsteel.com. If he is in town, he usually responds to email very promptly.

Furniture Style Number: 1013054.07 was our style number for a jackknife sofa.

Look under the sofa at the springs, you should find the production tag.
On the left side of this tag will be a box with STYLE/DESCR this will tell me what type of sofa this is. Also the next box will be the fabric number ALL OR INSIDE and the next box will say OUTSIDE this is part of the fabric number. If you can get this information it would be a great help to determine what is the best fix.
John LuGrain

The new seat cover in T11-80 will ship to you around 8-11-08. It will be shipped C.O.D. by UPS. Flexsteel charge $109.00 + the UPS fee, total of around $125.00 to $135.00, I will ship to you the hog rings and the tool to do the job. If you would ship the tool back to me. It is the size of a pair of pliers. If you plan on doing the recover yourself I can talk you through it. My phone # 563-585-8107.
John LuGrain

Price ended up to be $115.00. The pliers he sent worked great. I took some pictures as we disassembled the old cover and had no problem putting on the new cover. John was out of town last week so I have not communicated with him since the cover came.

KathyH
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Old 08-19-2008, 07:33 PM   #13
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Thanks Kathy - I'll trying getting in touch with him on Wednesday - I gave them 1013053.07 as a model and they (Lisa Bauer) claimed that was not a correct number.....I'd like to get it taken care of before we camp in September.....

Thanks again!
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Old 08-21-2008, 06:22 AM   #14
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UPDATE

Flexsteel has a great customer service department....I dealt with a person LuAnne...who was most accommodating......best of all, they still had Tropical Magic material left in stock......

Flexsteel is down to working 2 days a week because of the RV economic slump.... ...sooooo my cover isn't scheduled to be done until the middle of September....but at least I'll have it for next camping season.

Kathyh - you indicated that it was not hard to remove and reinstall, is that correct? The directions they sent are not very easy to read....but Leo had his own auto-body business, so I think he knows how to removed/install seat covers

I'll try to keep everyone updated as this progresses.
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Old 08-21-2008, 08:09 AM   #15
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Kathy,

First, lift up the couch bottom about half way and take off 2 nuts on either side that hold the couch bottom to the lowering/raising mechanism.

I never received any written instructions for the cover, but we had no problem. We used pliers to get the old hog rings off (just throw them away). That releases 2 sides, the back and the middle. For the front just slip that long black plastic strip off the metal. Just reverse the procedure to put it back on - press black plastic strip onto metal first (work from one end to the other end), then use new hog rings and pliers (which worked great) to attach the middle (there is a stiffened white material that goes down through the couch foam) and sides to the springs, and then the back. There are slits in the sides of the couch cover where the bolts go through. To reattach the bottom of the couch, we found it helpful to put pillows behind the couch top (to help hold the couch in half-way position) to get the the long bolts back through the mechanism and then reattach the nuts. Two people were definitely needed to do this part.

If you have a digital camera take some pix before you take the original cover off or wait and do everything the same day.

Good luck and hope your new material holds up better. They were out of the Granola so I had to pick a plain coordinating material which will definitely hold up much, much better.

KathyH
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Old 08-21-2008, 04:47 PM   #16
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Thanks for the info.....your method seems so much less complicated.....I'll take the photos as we take it off.

Thanks again!
Kathy
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Old 08-23-2008, 11:30 AM   #17
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Kathy

The flaps were not hanging straight on my new couch cover. John said to try taking the black strip off and reattach it from the middle to the edges but that made no difference. The problem was the white stiffener material and the couch material were not smoothed out when sewed so they hung differently. So I took the cover back off, ripped out the side and bottom hems of the flaps (up to about 1-1/2" from the black plastic strip), laid the cover on a flat surface and pinned the two layers smooth, serged the raw edges, and then resewed the hems (with thread that matched better). Looks a lot better - nor perfect but better.

If your new cover is of the same material that pulled out before, I would highly recommend you have the raw edges serged (find a friend with a serger and buy her lunch) before putting the cover on. Then use Dritz Fray Check (any fabric store) on all the raw edges that the serger could not reach, including the slits for the bolts. I have my doubts about that original material holding up for very long and this may give you a few more years out of it.

KathyH
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Old 08-26-2008, 07:27 PM   #18
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I even went so far as ordering another 5 yards of material - JUST IN CASE!!!

I think part of my problem is that stiff white material is NOT on both seat bottoms.

But I will definately take your advise on the serging.....

thanks for the info.....I'll be printing it out so DH can read it.
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Old 08-27-2008, 07:11 AM   #19
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Kathy,

The stiff white material still will not be on the main part of the couch cushion. It is only on the flaps and the edges where the cover is attached to the springs. Hope the new cover works for you.

KathyH
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Old 09-14-2009, 10:36 AM   #20
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Just tried to contact John LuGrain about a question and his e-mail was kicked back. The last time I talked to him was in November, so apparently he's left since then.

Jon
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