Fraying couch material - Granola

[kathyh]

The couch material on our 2007 T2499 is fraying out of the seam down the middle (front to back) in two places. Has anyone else had this problem? I have an email inquiry into Flexsteel.



KathyH

[Sunline Fan]

Sorry, I haven't had it long enough! However, I have been keeping a dog blanket thing over it that matches the Granola pretty well. I'll admit, the fabric on the couch doesn't seem as thick as previous years.

I wonder how Pat & Cindy's is holding up. They have Granola too.

Jon

[rich2500]

our 05 couch was like that from new,luckily sunline was still in business at that time and replaced the couch,so far no problems with the replacement couch.

[precorguy]

Sorry to hear about your couch fabric ---- we have the same interior, so far so good - but now i have my fingers crossed big time!!!!

please let us know how u make out

[Diane]

We have the same problem with the sofa material in our 1950. let us know what you hear from Flexsteel as I never thought of contacting the company.

[emam]

Our seems look pretty good, but we usually keep a blanket over them because of the two dogs.

One area that did fray pretty bad was the bottom flaps that hang down from the seat. Those little flaps dropped so much material, I cant believe the flap is still there?

Make sure to let us know what Flexsteel does to warranty this?

[kathyh]

Will be talking to the customer rep from Flexsteel on mon. he called me fri but i was out. left message he would be telling me how to remove the couch cover. will keep posted as to how this turns out.

KathyH

[kathyh]

Well, Flexsteel is making us a new cover for the seat of the couch. They sent me fabric samples and I picked a plain one that will coordinate very nicely. It is not under warranty (was only for 1 year) but they charged me for only the material ($109 + COD shipping) and not the labor to make the new cover. They do not take credit cards and will not take a check ahead of time to avoid COD charges but UPS will take a check when they deliver it - go figure . Should take about 3 weeks. New material seems to be much more substantial that the granola which was mostly rayon and a very poor choice by Sunline for couch material - all it does is fray and nothing on the old cover had been serged to help prevent fraying. They are sending us the hog rings to put the new cover on and the pliers to use, but I have to return the pliers. He said he would walk me through the steps if necessary. His name is John LuGrain and he was very nice to deal with (jlugrain@flexsteel.com). I will post a pix when the new cover comes.

KathyH

[precorguy]

kathyh:

excellent to hear - i was looking at our couch - so far so good, but like eman, we have a blanket that is on the couch cause of our two dogs and wanting to keep it clean.

glad to hear that flexsteel has been good about it ----- just in case we eventually want to upgrade the interior or something.

thanks so much for the update --- looking forward to the pics!

alex

[kathyh]

Received the new couch cover, hog rings and pliers. We put the new cover on ourselves and it looks pretty good. The color matches very well -better than it looks in the pictures. The flaps don't hang perfectly straight but the table stays in front of the worst side. We had no problem putting the cover on and the hog ring pliers worked great. Also, this material is not slippery and should wear very well - absolutely no sign of fraying edges.

[Poppy & Nana]

Well our 07 T2499 in Tropical Magic has the same problem, I also sent an email to Flexsteel - however they want the model of the sofa, which I provided and they say they are not familiar with it.....I gave them 4404 74JK or Customer Style 1013053.07 as a secondary #.

Does anyone know what Model sofa we have in our 2499's????

Kathyh - did you need to give a model #? Do you happen to have a phone # for them, I can't seem to find one on the website.......

[kathyh]

Poppy and Nana:

Here is a thread of my email correspondence with John LuGrain (563-585-8107) at Flexsteel or email him at jlugrain@flexsteel.com. If he is in town, he usually responds to email very promptly.

Furniture Style Number: 1013054.07 was our style number for a jackknife sofa.

Look under the sofa at the springs, you should find the production tag.
On the left side of this tag will be a box with STYLE/DESCR this will tell me what type of sofa this is. Also the next box will be the fabric number ALL OR INSIDE and the next box will say OUTSIDE this is part of the fabric number. If you can get this information it would be a great help to determine what is the best fix.
John LuGrain

The new seat cover in T11-80 will ship to you around 8-11-08. It will be shipped C.O.D. by UPS. Flexsteel charge $109.00 + the UPS fee, total of around $125.00 to $135.00, I will ship to you the hog rings and the tool to do the job. If you would ship the tool back to me. It is the size of a pair of pliers. If you plan on doing the recover yourself I can talk you through it. My phone # 563-585-8107.
John LuGrain

Price ended up to be $115.00. The pliers he sent worked great. I took some pictures as we disassembled the old cover and had no problem putting on the new cover. John was out of town last week so I have not communicated with him since the cover came.

KathyH

[Poppy & Nana]

Thanks Kathy - I'll trying getting in touch with him on Wednesday - I gave them 1013053.07 as a model and they (Lisa Bauer) claimed that was not a correct number.....I'd like to get it taken care of before we camp in September.....

Thanks again!

[Poppy & Nana]

Flexsteel has a great customer service department....I dealt with a person LuAnne...who was most accommodating......best of all, they still had Tropical Magic material left in stock......

Flexsteel is down to working 2 days a week because of the RV economic slump.... ...sooooo my cover isn't scheduled to be done until the middle of September....but at least I'll have it for next camping season.

Kathyh - you indicated that it was not hard to remove and reinstall, is that correct? The directions they sent are not very easy to read....but Leo had his own auto-body business, so I think he knows how to removed/install seat covers

I'll try to keep everyone updated as this progresses.