Your step should look like the photo ....you need to kinda pick up the front of the step horizontally and push it to the rear. So the step actually stores under the trailer.....you can see arms on our step....your hubby may have to grease them, I know Leo does occasionally.
Oh and by the way - welcome to the forum!!!!!
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Kathy & Leo
SUN 093
Central Adirondacks of New York
2013 Rubicon 2900 Toy Hauler
We loved our 2007 T-2499
2010 Ford F-350 4x4 Lariat Super Crew Dually Diesel