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Old 09-10-2013, 09:16 AM   #1
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American enterprises, inc

I recently ordered a converter from AEI and now 40days later they have not shipped the converter. All I get is excuses and a run around when i email them and ask what is going on. Does anyone out there have any experience dealing with AEI?
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Old 09-10-2013, 10:55 AM   #2
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Have you tried contracting them? They have both an e-mail and phone listed on their website: AMERICAN ENTERPRISES, INC. | RV Power Center, RV Solar Panel Kits, WFCO Replacement Parts and More
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Old 09-10-2013, 12:08 PM   #3
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american enterprises, inc

I have emailed them and called as well. still no action.
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Old 09-10-2013, 03:41 PM   #4
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Simple STOP PAYMENT!!!! If it was a credit card charge, dispute it with the credit card company.
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Old 09-10-2013, 08:03 PM   #5
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American enterprises, inc

I can''t just stop payment against my credit card because my Sunline has no power without the converter that I ordered from AEI.
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Old 09-10-2013, 08:18 PM   #6
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Did you try progressive dynamics for a converter. Allot of owners on this forum use them
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Old 09-10-2013, 09:26 PM   #7
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Hi Troutman,

Sorry about your situation. In late 2007 early 2008 time frame I did contact them for technical info as my AE converter sounded like a cements mixer at 3:00am... The darn fans... At that time they where helpful, only had 1 tech guy to talk too, but helped. After researching what they had, I went to a Progressive Dynamics and glad I did. I kept the original AE 120 VAC panel and the 12 volt fuse strip and just tied onto the DC bus.

In my case I had room to fit this remote mount setup. But now a days they make units that slide in too. If you have a Sunline with an AE in it, I'm guessing it is a 2003 to 2005 model. Prior to 2003 they used Centurion and after 2005 ish they went to WFCO

What camper model do you have? We may have some options for you.

Here is my conversion Power Converter Upgrade

Also see this post by Wannabe's. They ended up going a different route due to space. We have many here who have had to do an upgrade.
Newbie Question #2: Battery/Electrical Issues

Good luck and hope this helps

John
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Old 09-11-2013, 05:10 AM   #8
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Quote:
Originally Posted by TROUTMAN View Post
I can''t just stop payment against my credit card because my Sunline has no power without the converter that I ordered from AEI.
But if they are not responding and you are just waiting for someone to get back to you and they are not - you still have a Sunline with no power!

May be time to cut your losses!

Just saying!
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Old 09-11-2013, 12:19 PM   #9
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I don't have the electrical skills to try and adapt some other unit to my TT. That's why I have put up with AEI this long.
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Old 09-11-2013, 12:25 PM   #10
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They will respond by email, but they just continue to give excuses why they have not shipped the converter. When I call, all you get is a recorded message asking for a callback number.
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Old 09-11-2013, 01:26 PM   #11
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Troutman,

First, welcome to the SOC!

About your converter, I'd do as Poppy & Nana recommended, cancel/contest your order, and then check out bestconverter.com. Their toll-free number is 888-828-1893. Ask them who is making a "drop-in converter" for your Sunline model. Tech questions are answered by Randy who can direct you the right way. JohnB mentioned WFCO and I think they do make a converter which is a drop-in model (without need for modifications) but bestconverter.com would know. We bought our IOTA converter from them and, even tho' we had to make mods, were very pleased with their service. They'll get it to you ASAP.

FWIW, we had the same problem you did last year at this time and, to add to it, we wanted to buy an American-made converter. It took a little while but we were able to get a converter that worked and that we are pleased with. Good luck!
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Old 09-13-2013, 10:10 AM   #12
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Thanks to everyone for your support and for the suggestion where I might get a new converter.
For the time being, an electrican friend has bypassed the "fried " printed circuit board and made it possible to operate all systems off the battery using a maintainer charger. Meanwhile, I will continue to deal with AEI, as they claim that an exclusive supplier of a transformer is the causee of their delay. We will see!!

Troutman

Thanks again to all.
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Old 09-13-2013, 10:48 AM   #13
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Hi Troutman,

Great! Can't beat those friends to help get ya going!

Enjoy the camping season while you still can.
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Old 09-25-2013, 02:47 PM   #14
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I have taken Poppy & Naaan's advice, have cancelled and will go to bestconverter.com. Thanks for the advice and I hope I can get a "drop-in".
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